Do you have a retail location?
No. Not at this time. However, you can generally visit our manufacturing location during regular business hours (M-F 9a-5p Mountain Time) and purchase our products. Just give us a call at 801 556 9788 and we'll provide directions.
Can I safely use my credit card on line with AvenueSweets?
Yes! AvenueSweets provides a safe and secure shopping experience. You can feel completely confident that your credit card information, name, address, e-mail and any other information you provide remains secure.
In fact, we double secure your transaction. In addition to offering the industry standard security measures available through your browser called SSL (secure socket layer) encryption, it is re-encrypted using PGP encryption, which makes the information unreadable. This information is then pushed to an offline server (not accessible via the Internet) where the information is safely decrypted and the transaction is completed.
Will you share my information with others?
No. AvenueSweets will not share any private information with third parties. You may occasionally receive e-mails from AvenueSweets about products that we feel may be of interest to you. If you do not want to receive such mailings, you can remove yourself by clicking the link at the bottom of the e-mail.
Can I place my order by phone?
Yes. Feel free to contact us during business hours (8am to 6pm Mountain Time) at 801 556 9788 or toll free at 800 715 3380.
What is the cost of shipping?
Please click here for information on our low, flat rate shipping prices.
How will my order be shipped?
Your order will generally ship via UPS Ground Service. Packages will be shipped U.S Postal Service 2-Day Priority Mail at no extra charge under the following circumstances:
- When shipping to warm weather locations or during summer months.
- When shipping to P.O. Boxes.
- When shipping to Alaska or Hawaii.
Deliveries to Canada will take 7-10 days. Visit our Shipping page for information on our low, flat rate shipping prices.
How soon after I place my order will it be shipped to me?
In most cases, orders placed before 2pm Mountain time will be shipped the same day. Otherwise, orders will be shipped the following day.
Can I order now and have my order shipped to arrive on a specific future date?
Yes. Click here
for details.
How can I check the status of my shipment?
If you provide an e-mail address at the time you place your order, you will receive e-mail notification of shipment and a tracking number.
Can I place an order to be delivered Internationally?
While we have shipping tiers set up specifically for U.S. and Canadian addresses only, we are happy to ship your international packages. Please contact us for a price quote.
What is your return policy?
Our goal is simple: We are committed to providing you complete satisfaction. If for any reason you are not satisfied with your purchase please email us at candymaker@avenuesweets.com or contact us during regular business hours (8am to 6pm Mountain Time) at 801 556 9788 or toll free at 800 715 3380 and we'll be happy to provide a full refund (shipping not included).
Can you incorporate my logo to personalize packaging?
Yes. For corporate or bulk order gifts, we will be happy to customize packaging to your needs.
Do you offer volume discounts for large orders?
Yes. Please refer to our Corporate Gifts and Bulk Orders page for AvenueSweets generous bulk order discount policy.
Can you provide me with allergy information for your products?
Yes. Among the most common allergies:
(a) Nuts: All of our products are cut on equipment that is also used to cut products containing various tree nuts. Thus, it is possible that all of our products may contain traces of nuts. In addition, our products are packaged in a facility that also packages products containing peanuts and tree nuts.
(b) Dairy: All of our products contain dairy products. Please see the list of ingredients for the specific product you are interested in.
(c) Gluten: All of AvenueSweets products are gluten-free.
NOTE: If you are sending a gift, you can be assured that each product will have a list of ingredients and allergy information clearly labeled.
Do you have a list of ingredients for your products?
Please click here for a list of ingredients for our Gourmet Caramels and signature Nougat.
NOTE: If you are sending a gift, you can be assured that each product will have a list of ingredients and allergy information clearly labeled.
Other questions?
For other questions you may have, feel free to e-mail us at candymaker@avenuesweets.com or contact us during regular business hours (8am to 6pm Mountain Time) at 801 556 9788 or toll free at 800 715 3380 and we'll be happy to assist you.
